B2B order and purchasing terms

1. Operator and scope

The portal is operated by Mega Mart at Libušská 319, Prague 4 – Libuš, 142 00, Czech Republic. Contact: info@megamart.cz, +420 792 397 143.

Access is for approved business customers, their authorized contacts, and Mega Mart staff. A user confirms that they act for the named business and for business purposes.

2. Business account security

• The business is responsible for accurate contacts, stores, and delivery details and must promptly report changes or suspected misuse.
• SMS codes and access must not be shared with unauthorized persons. Mega Mart may temporarily restrict access for security risk, inaccurate data, or suspected abuse.
• Contacts of the same business may see company data, stores, and history within their assigned access.

3. Requests and contract formation

• Catalog and stock labels invite a request; they do not guarantee availability or reserve goods.
• Submission creates an order request. An automated page, email, or PDF confirms system receipt only, not Mega Mart’s acceptance.
• A sales contract is formed only when Mega Mart expressly confirms the products, final quantity, price, and handoff, unless individually agreed otherwise.
• Customers can review details before submission and should contact us promptly to change or cancel an unprocessed request.

4. Products, packs, availability, and price

• Images and descriptions support identification; the confirmed product, SKU/EAN, packaging, and quantity control.
• Prices, estimated totals, stock, and timing before confirmation are indicative. Mega Mart verifies and communicates final commercial terms.
• For pack-only goods, the quantity control counts complete packs. The catalog price may be per piece; the summary multiplies it by the confirmed number of pieces.
• For an obvious technical, data, or pricing error, Mega Mart offers corrected terms and confirms only after customer agreement.

5. Confirmation, payment, pickup, and delivery

• Submitting a request does not trigger online payment or a duty to pay an unconfirmed estimate. Method and due date follow the confirmation or an individual agreement.
• Goods are ready only after Mega Mart notifies the customer. Timing, place, transport, carrier, and related costs are confirmed individually.
• At handoff, the customer checks package count, product identity, and visible damage and records discrepancies on the handoff or transport document.

6. Changes, cancellation, and refusal

Before acceptance, Mega Mart may reject all or part of a request for unavailability, insufficient quantity, legal restriction, overdue debt, security risk, or obvious error and will communicate material changes.

After confirmation, an order may be changed or cancelled only by agreement or where applicable law or individual B2B commercial terms allow.

7. Defects and complaints

Submit a complaint at info@megamart.cz or the business location with company, contact, order number or proof, product, quantity, defect, discovery date, and requested resolution.

• Report visible defects or quantity differences without undue delay and hidden defects after discovery.
• Depending on the agreement and applicable law, resolution may include completion, repair, replacement, a reasonable reduction, or cancellation of the affected part.
• Photos, labels, EAN, packaging, and batch number may speed review. Keep the goods reasonably available for inspection.

8. Regulated goods and responsible use

Age-restricted or otherwise regulated goods are made available and handed over only to an eligible person. Mega Mart may verify eligibility and refuse handoff when conditions are not met.

The customer is responsible for lawful resale, storage, labeling, and use under applicable rules and manufacturer instructions. Liability that cannot lawfully be excluded remains unaffected.

9. Governing law and changes

Czech law applies. An individual confirmation or written commercial agreement takes priority for the relevant order where inconsistent.

Current terms are published here. The version effective at submission governs that request unless agreed otherwise in writing. The parties will first seek to resolve disputes through direct discussion using the contact above.