B2B support and FAQ
Quick answers for business customers
Login, availability, packaging, order requests, pickup, and delivery in one place.
Fast support
Need help with a specific request?
Have the request number and business contact ready so staff can find the right record quickly.
Useful pages
Who can see prices and order?
Signed-in contacts of an active business account, within the catalog pages granted to that account.
What if I cannot sign in?
Check the phone and business details. If they do not match the record, call Mega Mart; never share access or SMS codes.
How do I request new business access?
Use the B2B access request form. After review, an authorized contact receives sign-in instructions.
Request or confirmed order?
Submission creates a request for staff review. It becomes confirmed only after staff verifies quantity, price, and handoff.
Why is stock not exact?
Wholesale stock changes during the day. The site shows practical ranges and staff confirms the final quantity.
What does Request availability do?
It sends the product and desired quantity to staff to check whether and when it can be supplied.
How does pack quantity work?
For pack-only goods, the quantity control counts complete packs. One pack of 24 means 24 pieces in the request summary.
Is price per piece or pack?
The card price is per piece unless explicitly stated otherwise. The summary multiplies it by total pieces.
Is the displayed price final?
It is the price used to prepare the B2B request. Staff confirms final price, quantity, and related costs.
When are goods ready?
Plan pickup or delivery only after staff confirmation. Timing depends on availability and quantity.
Is free delivery guaranteed?
No. Method, timing, and any transport cost are confirmed individually.
How do I report a defect or quantity difference?
Email info@megamart.cz with the business, order number or proof, product, quantity, problem, and requested resolution.
What to remember
The portal is for business and wholesale customers.
Submission is a review request, not a reservation.
Staff confirms quantity, price, and handoff.
At handoff, check package count and visible damage.
Traceable support
Email info@megamart.cz and always include the business and request or order number.
- Report a change to an unprocessed request promptly.
- Report a defect or quantity difference without undue delay.
- Purchasing and complaint rules are in the B2B terms.